understands what it takes to open a property. Services
include: locating and coordinating the hiring of the
property team; utilizing our national account status
to negotiate lower prices for course maintenance equipment,
carts and operating supplies; evaluating and assisting
in selection of FF&E and assisting with installation; coordinating all retail operations including set-up and inventory; developing club budgets and operational schedules; designing membership programs; implementing service standards; developing and implementing policies and procedures for all Human Resources, Accounting, and Management functions; and hiring and training of key operational employees.
On large-scale projects, we go the extra distance by installing an industry-leader in the key position of General Manager/VP of Operations to assure the project runs smoothly and, that ultimately; guests and members receive a quality experience. This individual — following operating standards that we create — becomes responsible for hiring and training the operations team, further extending the service standard. We also coordinate marketing activities, including assisting with selection of advertising professionals; creation of a property logo, signage and collateral materials; selection of national public relations firm and supervision of press activities; and management of all grand opening activities.